Privacy
As of January 1, 2004, the Personal Information Protection and Electronic Documents Act (PIPEDA) will apply to all Canadian, non-public business. Under PIPEDA, your personal information must be handled in accordance with the following 10 principles:
- Accountability – an officer(s) must be responsible for compliance with PIPEDA
- Identifying the Purposes of Collection – before collection of personal information, the reasons for doing so must be identified prior.
- Obtaining Consent – consent to the use of personal information must generally be obtained before such use.
- Limits for Collection – collection of personal information is limited to that information that is reasonably required.
- Limits for Using, Disclosing and Keeping Personal Information – personal information may only be used for the purpose for which it was collected, kept only as long as necessary to satisfy the purpose, and must be destroyed when no longer required.
- Accuracy – personal information should be kept up-to-date and accurate.
- Safeguarding – personal information must be protected against loss or theft, and safeguarded from unauthorized access.
- Openness- consumers must be informed of a company’s privacy policies and practices, which must be understandable and easily available.
- Access – individuals must be given the opportunity to correct or amend their personal information and to know how and with whom their personal information was used.
- Complaints – companies must develop complaint procedures for responding to privacy inquiries and inform consumers of their ability to file grievances with the federal Privacy Commissioner or other agencies.
You have a right to know how Royal Homes Limited collects, uses and discloses your personal information. You can also expect that Royal Homes Limited will keep your personal information accurate, confidential and secure. We are providing the following to inform of your rights under PIPEDA and to let you know that we will make every reasonable effort to assure that your personal information remains personal.
The Kinds of Information We Collect
Some of the information we may collect includes: your name, residence and mailing addresses, e-mail address, personal and business phone numbers, spouse’s name and ages, and general financial information.
How We Use Your Personal Information
You can trust that your personal information is collected and shared only as necessary to provide you with the very best support, service and product options you’ve come to expect from Royal Homes Limited. We will only collect and use information about you for the following purposes:
- To understand your product and service needs
- To ensure that our products and services meet your needs
- To provide for your ongoing service and warranty needs
- To fulfill our legal and regulatory responsibilities
We will obtain your consent before using your personal information for any other purposes.
Where We Get Your Personal Information
We get most of our information directly from you. We may also get information about you from calls, letters, e-mail and other correspondence you have with us. But sometimes, more information is necessary.
Who Has Access to Your Information
We want you to know that we maintain physical, electronic and procedural safeguards that comply with federal and/or provincial requirements to guard your personal information. And, we restrict access to your personal information to those employees and agents who need to know such information.
Generally, Royal Homes Limited will not collect or disclose your personal information without your consent.
However, we may share your information with other companies affiliated with Royal Homes Limited, particularly if they support our efforts to provide you with service and product information that may suit your needs or may be of interest to you. We may also share your personal information with a company or business not officially connected to Royal Homes Limited, but who works on our behalf to provide our products or services.
Sometimes, we are required to disclose information about you to a regulatory authority, a government agency, law enforcement or, pursuant to a court order, other third party.
Various industry and professional organizations may also ask us for customer information in order to conduct research studies. These studies are to assess conditions or trends in the market and never identify individuals.
We will not obtain your consent before providing your personal information in any of these circumstances. But, if we do provide your information to any party outside of Royal Homes Limited, we will record each instance that a disclosure was made, include the pertinent facts of such disclosure, and, to the extent possible, we will require the recipient of your personal information to abide by the same privacy standards as indicated here.
Accuracy Of Your Personal Information
Your personal information should always be accurate. We try to keep all of your information current and complete. However, there may be circumstances that necessitate a change in your information. If you need to update your information or if you discover that your personal information is inaccurate, simply contact us at the telephone number noted below.
Access To Your Personal Information
To receive and verify your personal information with Royal Homes Limited, please call us at the number noted below. Most personal information may be provided immediately upon request. In-depth information will be provided within 30 days of your request. The cost of retrieving in-depth information may be charged to you.
Withdrawal of Consent
You can refuse to consent to our collection, use or disclosure of your personal information, or withdraw your consent to our continued collection, use or disclosure at any time by contacting us at the telephone number indicated below. We may require you to complete a form documenting your request. Any refusal to, or withdrawal of, consent is subject to any applicable legal or contractual requirement. Any withdrawal of consent does not apply to information used under any agreement to provide goods and services or to information that must be collected and reported in accordance with provincial or federal requirements. Refusal or withdrawal of your consent may impact our ability to provide products and services to you, but will not result in unreasonable denial or limitation of such products or services.
If You Have Questions or are Concerned
We hope this “Privacy Policy” reassures you that Royal Homes Limited will not disclose personal information about you, or any current or former insured, except as permitted and/or required by law.
If you have any questions about our Privacy Policy, please contact us toll free at: 1-800-265-3083.
If you do not wish to be made aware of new programs and services provided by Royal Homes Limited nor want us to share information within the Royal family of companies or with external businesses performing work on our behalf, please write to us at:
Royal Homes Limited
PO Box 370, 213 Arthur St.
Wingham, ON
N0G 2W0
Attention: Privacy Officer
If you feel that your concerns have not been adequately addressed, you may contact:
Federal Privacy Commissioner
112 Kent Street
Ottawa, Ontario K1A 1H3
Tel: 613-995-8210
Toll Free: 800-282-1376
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